Returns centre
Returns and complaints
Full rules for withdrawal, returning goods and complaints.
Want to file a return? Go to Easy returns →
Full returns and complaints policy
Returns and complaints
Withdrawal from the contract (return)
You have the right to withdraw from the contract within 14 days of receiving the shipment – without giving any reason.
How to return goods (step by step):
Fill in the form on the Easy returns page – order number, products and reason – and you’ll get a confirmation with next steps by email. You can also write to kontakt@dablab.pl or call: +48 507 182 027.
Secure the product and send it back to:
DabLab, ul. Dzieci Polskich 15/30, 97-200 Tomaszów Mazowiecki, Poland.
Please include your order number and refund details (if different from those on the order).
Cost of returning the goods: covered by the Buyer.
Refund: we will make the refund within 14 days of receiving your notice of withdrawal. We may withhold the refund until we receive the returned item or proof of its shipment. We will refund the price of the product + the delivery cost you paid at the time of purchase.
Condition of returned goods: you may inspect the product to the extent necessary to determine its nature, characteristics, and functioning (as in a brick-and-mortar store). We may reduce the refund accordingly for any reduction in value resulting from use beyond this scope.
Exclusions from return (examples):
products sealed for hygiene reasons, after opening the packaging (e.g., disposable mouthpieces, replaceable mouth tips, mouth filters, etc.);
goods prepared to individual order (personalization).
If in doubt, please contact us – we will be happy to help.
Complaints (warranty/guarantee)
If the product does not comply with the contract or has a defect, please contact us: kontakt@dablab.pl / +48 507 182 027.
In your report, please provide the order number, a description of the defect, and (if possible) photos/videos.
Return address:
DabLab, ul. Dzieci Polskich 15/30, 97-200 Tomaszów Mazowiecki, Poland.
Deadline: we will consider your complaint within 7 days of receiving your notification/parcel (no later than within the time limits specified by law). We will inform you of the result by email/phone.
Method of resolution: repair, replacement, price reduction, or withdrawal from the contract – in accordance with the regulations and the nature of the defect.
Contact
Email: kontakt@dablab.pl
Phone: +48 507 182 027
Address for returns/complaints: InPost locker TMS15M or ul. Dzieci Polskich 15/30, 97-200 Tomaszów Mazowiecki, Poland
Contact hours: business days (Mon–Fri)
